As one of the pioneers of salmon farming in Aotearoa, Akaroa Salmon has grown significantly from it’s humble beginnings in 1986. With over 35 years of experience, the team at Akaroa Salmon produce award winning products, shipped nationally throughout the country, and exported internationally to the US and Asia.

Akaroa Salmon began operations with minimal IT hardware which was supplied and managed by a telecommunication company. As the business grew, it became clear to the team that they needed to find a service provider that could offer solutions at a larger scale.

Kate Proctor is the Financial Controller at Akaroa Salmon, here she outlines why the company chose OneCall to provide their IT services.

“When we started, we used a provider for our phones and a couple computers, but we didn’t have a server or complex system requirements.

When we were with the initial provider, it felt like we were dealing with a ‘one man band’ and we found it very difficult to get a quick response from them, even for simple things.”

So, as we were growing and starting to require more complex services, we decided it was time to move to a company that could support us in our growth, so we started researching the market and ultimately engaged OneCall.”

Working with Akaroa Salmon for over 6 years, OneCall provides ongoing IT services, such as hardware, cybersecurity assessments and data management.

“OneCall were able to offer more solutions, from security to automation solutions in the factories. They were able to help us in a timely manner, and they’re offices are close by so they’ve been able to pop in at short notice if it’s urgent on the day. Everything just runs smoothly with them as out IT partner”.

In addition to providing ongoing voice and data services, OneCall have been able to offer recommendations with Akaroa Salmon’s processing operations to improve workflow and ensure data is recorded and stored efficiently.

“OneCall have helped us moved from a ‘pen and paper’ operation and provided solutions for automating processes in our factory, now when our product is weighed and packaged, the data automatically gets updated into our financial system”.

“We don’t have a dedicated IT person in our company, so we rely on OneCall to come to us with recommendations on what they think would be beneficial for us and offer us guidance on things we may be unsure about. Jason and the team understand our budget and it never feels like they are trying to push us into buying something unnecessary. We’ve now progressed to the point where automatic updates now occur in the background, whereas none of that would happen in the past”.