Ease of mind with OneCall’s proactive approach

Batchelor McDougall Consulting are structural civil engineering specialists, with a team of 35 across three locations in the South Island. BMC often manage multiple high-level projects, so it is crucial that they have a responsive IT service provider, to ensure there are no interruptions to the workday. 

After experiencing poor communication and a lack of transparency from their existing supplier, BMC decided there must be a better way of managing IT services in their busy consultancy. Chief Executive Officer, Ian McKnight shares his experience with OneCall and the differences he saw.

Following a referral from a business colleague, Ian at BMC made the decision to move to OneCall and they have not looked back.

“We chose OneCall as our provider as we were unhappy with our current provider, for several reasons. Jason and Shane did a really good job at building a relationship with us and demonstrating that partnering with OneCall would save us time, money and worry.”

OneCall’s proactive approach, means we use our expertise to regularly assess our clients’ needs and provide recommendations for updates and equipment to improve workflow. 

“We trust that things are happening in the background without feeling like we need to check, as long as everything works and is running smoothly, we know that they are doing their job”.

“I’m really impressed with the staff at OneCall, when the team come on site, they always have a positive attitude, they listen to our concerns and are able to offer timely solutions which suit our budget.

“OneCall help us keep costs down by recommending solutions that are within our budget, including solutions for data storage that cost us less. They help us forecast any future costs with upgrades, so there are no surprises.”