Keeping up with the 21st Century

With over 60 years in the industry, family-owned and operated Bridgman Street Panel Beaters are experts in their profession. Operating a busy garage, it is essential that Bridgman Street Panel Beaters stay up to date with new software to improve their workflow, ensuring they can do focus on what they do best.

Managing Director, Brent Johnson shares his experience with OneCall.

Feeling frustrated with their current IT service provider, Bridgman Street Panel Beaters first engaged with OneCall in 2020, prior the beginning of Covid-19 lockdown.

“It was clear to us that the previous provider we had weren’t interested in developing a working relationship with us. They were downsizing and working remote, so it was really hard to get a timely response to any issues we were having”.

“When we were looking to switch providers, it was a bit scary, because it’s such an essential part of our business and you’re trusting someone to give you the right information”.

“But when we met Mark, we could tell he had a lot of experience and in-depth knowledge of IT services. He was able to provide recommendations and solutions that worked for us and brought us into the 21st century”.

OneCall were able to completely re-architect their entire network design to move technology off-premises and take more advantage of cloud services.

“Our initial software Autoquote was a disk-based operating system (DOS), OneCall were able to help us change over to iBodyShop which is cloud based, which allows us to do more remotely which is great”.

In addition to managing Bridgman’s internet service, photocopiers, and Microsoft 365, OneCall are able to provide recommendations on hardware procurement, ensuring you get a reliable product that fits within your budget.

“We had analog security cameras and Mark was able to do the research for us about provide recommendations for digital security options, and that’s been really helpful”.

We pride ourselves on our quick response time, ensuring your workflow remains uninterrupted.

“We haven’t anything urgent issues happen but if I have any questions, I can just get in touch with Mark, and it’ll usually be resolved within an hour of so”. OneCall have proven to be reliable and trustworthy, and I’d definitely recommend them to anyone looking for an IT service provider”.