Who we are

OneCall are your IT professionals
Leave the tech stuff to us and get on with running your business

OneCall is a one-stop IT services supplier with offices in Dunedin and Christchurch. Since setting up shop in 2011, we have become a key player in the New Zealand market, currently working with over 350 customers nationwide.

We’re committed to providing no-fuss software and hardware solutions backed by an exceptional level of personalised service. We can meet your IT needs, every time.

IT makes sense

At OneCall we pride ourselves on being your dependable supplier. Our customers come to us because they need an account manager who is more than just a voice at the other end of the phone, and everyone in our team excels in making and maintaining strong and productive relationships with our clients. In an industry which is sometimes more likely to chase trends than results, our down-to-earth approach enables us to offer our clients effective solutions to real-world issues.

Voip and Data

Meet our team

At OneCall we believe that communication is the key to our success and yours.  Our team is hand-picked for their proven communication ability, and their passion for putting people first.  We take the time to get to know your business and its unique needs so that we can recommend solutions that will provide the outcomes you seek.

We’re proud of our fun and friendly team of experienced staff. With a wealth of knowledge across print, information technology and voice & data systems, they take their roles very seriously.

Meet our team below.

Executive Team

shane-ross

Managing Director

Shane Ross

Shane Ross

Originally from Tauranga, Shane has worked at OneCall since 2007, and his combination of experience in IT and logistics give him a unique take on technical challenges. As Technical and Operations Director, Shane oversees the day-to-day running of OneCall and works with the Sales team to ensure our clients get solutions that are right for them. A skilled communicator, Shane excels at breaking down complex issues into concepts anyone can understand – ‘the more challenging, the better!’

jason_payne

Director – Sales & Marketing

Jason Payne

Jason Payne

Jason joined the OneCall team after 12 years working for the Sharp Corporation, first as Sales Manager, then as Southern Regional manager. With nearly two decades of experience in sales, Jason shares our passion for excellence in customer experience. As director of Sales and Marketing, he sees our clients as important business partners and works by the motto that you should treat people as you want to be treated.

Sales Team

john-sunley

Account Manager

John Sunley

John Sunley

I recently joined the OneCall team as the Internal Accounts Manager. I am an Otago University graduate who has worked locally and abroad in a variety of IT roles from network engineering to business development. With my technical background I’m able to proactively deliver new IT solutions to our customers, as well as futureproof existing ones. I’m a keen photographer and an avid tinkerer usually juggling several electronics and programming projects in my spare time.

mark-waller

Account Manager

Mark Waller

Mark Waller

Mark Waller is Dunedin through and through. Born and bred in the Edinburgh of the south, it was only after moving away for work that Mark understood the connection he had to home. And at OneCall we are more than happy that he has drawn back as he joins us as an Account Manager.

Scott Simpson OneCall

Account Manager

Scott Simpson

Scott Simpson

Scott loves solving problems: the more complex, the better. Beginning in technical IT, he soon realised that he had a talent for the human as much as the technical. His ability to translate issues and solutions into easily digestible language made client relationship management an obvious (and successful) career choice. Even in his downtime Scott loves to keep abreast of the latest tech, although his young family now takes priority outside office hours, which he likes to fill with city exploration and family visits to Akaroa.

john-sunley

Account Manager

John Sunley

John Sunley

I recently joined the OneCall team as the Internal Accounts Manager. I am an Otago University graduate who has worked locally and abroad in a variety of IT roles from network engineering to business development. With my technical background I’m able to proactively deliver new IT solutions to our customers, as well as futureproof existing ones. I’m a keen photographer and an avid tinkerer usually juggling several electronics and programming projects in my spare time.

mark-waller

Account Manager

Mark Waller

Mark Waller

Mark Waller is Dunedin through and through. Born and bred in the Edinburgh of the south, it was only after moving away for work that Mark understood the connection he had to home. And at OneCall we are more than happy that he has drawn back as he joins us as an Account Manager.

Account Manager

Scott Simpson

Scott Simpson

TBC

Our IT Engineers

IT Engineer

Joshua Geerlofs

Joshua Geerlofs

Joshua has been fascinated with IT from an early age; from helping look after the classroom computers after school to being the de facto IT support for the extended family, he then formalised his skills with a Bachelor of Information Technology. Since then he’s worked both publicly and privately, with experience in hardware support, web design, programming and desktop support both for local government and commercial clients. 12 years in the industry have given him a wide range of skills and he looks forward to honing these with the new challenges and opportunities his new role at OneCall offers.

Cliff Hairston, Senior IT Engineer

Senior Systems Engineer

Cliff Hairston

Cliff Hairston

Hailing from West Virginia, USA, Cliff has been in the thick of the IT industry in Christchurch (engineer, trainer, consultant) for his full 22 years in NZ and another decade while in the US. Having worked on sites as small as one computer up to 5000+ node clusters, he has an expansive knowledgebase ranging from some of the earliest technologies in the 80s up to today. A problem solver at heart, Cliff loves not only finding the solutions to some of the toughest issues placed in front of him but truly loves the feeling of meeting and exceeding a client’s expectations.

Outside of IT, Cliff has been a bass player for over 30 years as well as picking up photography again after a long break from the hobby. Currently his focus is on astrophotography, landscapes, or anything that happens to end up in front of his lens.

logan-kreft

Senior Systems Engineer

Logan Kreft

Logan Kreft

Logan enjoys the problem-solving aspect of his role as Information Technology Engineer, particularly working through a resolution from start to finish for his clients. takes pride in OneCall having robust systems in place to help their customers.

Outside of work, Logan is a Dunedin Model Aero Club member and enthusiast. You’ll find him flying both planes and drones out on the Taieri most weekends.

wilbur-keulder

IT Engineer

Wilbur Keulder

Wilbur Keulder

Wilbur has been working in information technology for nine years in small business and corporate environments. He is intrigued with technology and cloud based systems and has gained experience in these fields over the past five years.

Wilbur likes to learn new ways of doing things and to broaden his horizons in the industry.

dave-langley

IT Engineer

Dave Langley

Dave Langley

I have been working in the IT Industry for the over 15 years. I started out as a junior tech for a small locally owned IT firm back in the early 2000’s, when the industry was a completely different landscape with small business IT only just emerging. This has allowed me to grow and gain experience, progressing to network and infrastructure roles and environments. This provided the perfect stepping stone towards joining OneCall and expanding into greater skill and knowledge within these areas.

IT Engineer

Mason Osbourne

Mason Osbourne

Mason is an IT specialist, having worked in IT support his entire career. He relishes the opportunity to learn continually and work flexibly in an ever-changing environment. His skills in troubleshooting and ongoing support extend from tasks as simple as helping you get your hardware physically set up to diagnosing and solving complex software issues, combined with the ability to communicate with clients clearly and simply – meaning not only do your problems get solved, but you’re left more ready to respond to new opportunities.

IT Engineer

Lucas Nyhof

Lucas Nyhof

Lucas is a graduate of the Bachelor’s degree in Information Technology, taking a keen interest in cloud server and infrastructure platforms. Lucas enjoys the learning aspect of IT, with a fast paced sector always on the move. As he puts it, every job is an opportunity to widen his foundation of knowledge.

On weekends you can find Lucas running the hills and trails around Dunedin and Otago, or cycling down the peninsula.

Alex

Network Engineer

Alex Eltherington

Alex Eltherington

Having worked “in every IT discipline” over the last 25 years, including for and alongside some of the best in the business, Alex’s expertise is as deep as it is broad. Outside of work Alex enjoys a role as a certified CrossFit trainer, as well as time with his friends and family, whether indoors with a board game or outdoors on the beach. His life motto: the joy of the mind is the measure of its strength.

brent-boermans

Print Technician

Brent Boermans

Brent Boermans

Brent has worked in the office equipment industry in Dunedin for over 30 years, predominately on photocopiers and printers. There have been many changes to office equipment during that time and as a result, they have become a vital part of almost every business. Brent enjoys being able to support customers by making sure they are getting the most from their office equipment.

IT Engineer

Dom Black

Bom Black

Operations

adam-robson

Service Manager

Adam Robson

Adam Robson

Adam has been working in the technology sector for about 19 years. He started out doing copier and printer repairs then shifted into software solutions. For the past three years Adam has been working in information technology. He has always been interested in how things work and solving problems, so working in office and information technology was a natural fit.

sam-fisher

Project Manager

Sam Fisher

Sam Fisher

With OneCall’s continued growth, we were ready for a Service Delivery Coordinator. Sam was our top choice for this new and exciting role. He has extraordinary customer service and project management skills ensuring the most complex IT hardware upgrades are coordinated and delivered in perfect order on time every time.

Service Delivery Coordinator

Justine Marshall

Justine Marshall

As OneCall’s Service Delivery Coordinator, Justine ensures our schedules run like clockwork. Making the day work so our technicians can too allows us to deliver the signature OneCall experience to clients. When she’s not at work, Justine is busy with her teenager and his various activities, or out exploring the country. She can be seen most mornings travelling to work on her motor scooter.

nicola-westphall

Sales Support and Procurement Officer

Nicola Westphall

Nicola Westphall

Nicola has a background in office administration and real estate sales, which serves her well as Administrator for our Sales Team. She is passionate about providing excellent customer service and assisting her team to excel in a diverse and growing industry.

paula

Office and Accounts Administrator

Paula Wilson

Paula Wilson

With a degree in accounting and more than 20 years industry experience across insurance, civil construction and heavy off-road industries, Paula brings a wealth of expertise to the role. She prides herself on communicating in a friendly, open manner with both customers and colleagues. Outside of work she supports her three boys in their rugby, water polo, swimming, touch and rock bank endeavours while balancing it with her interests in gardening and and fitness.

OneCall,
Common sense IT

Get in touch